Privacy Policy
April, 2025
This Privacy Policy outlines how Fluidwave Technologies Ltd ("Fluid", “we”, “us”, or “our”) collects, uses, stores, and protects personal data. We value transparency and are committed to safeguarding your privacy.
1. Introduction
We collect and process personal data only when we have a valid reason to do so. This Privacy Policy applies to your use of our website and services, including the Fluid cashier platform. It explains what information we collect, why we collect it, and how we handle it.
Where we process personal data via our platform, we act as a data processor on behalf of our customers. For personal data collected via our website (such as contact form submissions), we act as a data controller under applicable data protection laws, including the General Data Protection Regulation (GDPR).
If you have any privacy concerns or would like to exercise your rights, you can contact us at:
privacy@fluidpayments.io
2. Who We Are
Fluid Payments is a software-as-a-service (SaaS) company specializing in secure, scalable payment infrastructure for the iGaming industry. We are operated by:
Fluidwave Technologies Ltd
Company Number: HE453296
Registered Office: 11 Apostolou Andrea, Hyper Tower, 1st Floor, Office 101, Mesa Geitonia, 4007 Limassol, Cyprus
VAT: CY60037006R
3. What Personal Data We Collect and Why
We only collect personal data when necessary to provide our services or when you interact directly with us. This may include:
3.1 Contact and Identity Data
This includes your name, address, company details, phone number, and email address. We collect this data:
To respond to your inquiries
To provide you with access to our services
To manage our business relationship and contractual obligations
To send occasional service updates or newsletters (only if you opt in)
We retain this data for as long as necessary to maintain our relationship or comply with legal obligations (e.g. tax and accounting laws).
3.2 Technical and Usage Data
When using our platform, we may collect:
IP address
Browser preferences
Usage patterns and logs
This information helps us:
Operate the service effectively
Improve user experience
Identify and resolve technical issues
4. Data Security Measures
We implement a combination of technical and organizational measures to protect personal data. These include:
Data encryption (in transit and at rest)
Access controls and user role segregation
Regular security audits and penetration testing
Confidentiality agreements with staff and service providers
We have processes in place to detect, contain, and report data breaches. If a breach affects your personal data, we will notify you and relevant authorities where required by law.
5. Data Sharing and Disclosure
Fluid will never sell your personal data. We may share your data in the following limited situations:
With trusted service providers who support our platform (e.g., hosting, email services, analytics). These providers are bound by confidentiality and data protection obligations.
If legally required to comply with court orders, law enforcement requests, or regulatory authorities.
During a merger or acquisition, in which case your data will transfer to the acquiring entity under the same protections outlined here.
6. International Data Transfers
Our infrastructure is hosted within the European Union, primarily on Google Cloud Platform (Belgium), which maintains high security and regulatory certifications (SOC 1, SOC 2, ISO 27001, etc.).
In some cases, personal data may be transferred outside of the EEA to trusted sub-processors, but only where:
Adequate legal safeguards (e.g. Standard Contractual Clauses) are in place
The transfer is necessary to fulfill our services
We have assessed that your rights are not overridden
7. Use of Cookies and Tracking Technologies
We use cookies and similar technologies to ensure the functionality and performance of our website and to better understand visitor behavior. These include:
Necessary Cookies: Enable authentication and basic service operation
Analytics Cookies: To measure website activity (e.g., Google Analytics)
You can control or delete cookies through your browser settings. For more details, refer to our Cookie Policy.
You may request a list of all third-party service providers and sub-processors who place cookies or otherwise process data on our behalf by contacting privacy@fluidpayments.io.
8. Data Processed via the Fluid Platform
As a platform provider, we process personal data entered by our clients into the system. This may include:
Customer user data (e.g., end users onboarding via the cashier interface)
Staff profiles managed by client administrators
Fluid acts strictly as a data processor in these scenarios. We do not access, use, or disclose this data for any purpose other than to provide the agreed services.
9. Your Rights
You have the following rights regarding your personal data:
Right to Access: Request a copy of your personal data
Right to Rectification: Request corrections if data is incomplete or inaccurate
Right to Erasure: Request deletion under certain legal conditions
Right to Restrict Processing: Limit how your data is used
Right to Data Portability: Receive your data in a commonly used format
Right to Object: Oppose certain types of data use (e.g., direct marketing)
To exercise any of these rights, please contact privacy@fluidpayments.io. If you believe your rights have not been respected, you have the right to file a complaint with your local data protection authority.
10. Policy Updates
This Privacy Policy may be updated periodically. We will post any changes on this page and, where appropriate, notify you via email or in-platform alerts if the changes are significant.
We recommend reviewing this page regularly to stay informed of how we process and protect your data.